To get the 1 week membership, you have to call Club Penguin and tell them you are a member and that www.ClubPenguin.com is not working for you. Complain and tell them that your loosing your membership time that you paid for!
Here are their phone numbers.
North America: (888) 861-4111
Hours (PST):
Monday through Friday: 8AM-6PM
Saturday: 8AM-4PM
Sunday: 10AM-6PM
United Kingdom: 0-800-085-7638
Hours (GMT):
Monday through Sunday: 10AM-6PM
Australia: 1800 237 406
Hours (EST) (Sydney, New South Wales):
Monday through Friday: 10AM-6PM
New Zealand: 0800 451 604
Hours (NZDT):
Monday through Friday: 12PM-8PM
All other countries: 250-861-5111
Hours (North American Pacific Standard Time):
Monday through Friday: 8AM-6PM
Saturday: 8AM-4PM
Sunday: 10AM-6PM
NOTE: Long distance charges may apply
You can also try to email them at support@clubpenguin.com.
That's all! Remember, you must tell them you are a member or they will do nothing! I've even heard some people are getting 10,000 coins!
Go ahead and give it a shot, I got a free 1 week added!
—Cena12121, www.TeamClubPenguinCheats.blogspot.com